Most Frequently Asked Questions
1. Can I change my order once it's been submitted?
Yes. But you must call us immediately after the order is placed in order to do this. We recommend calling within the first 2 hours of placing the order to make sure that the changes are made before the order is shipped. Depending on the length of the queue, your order may or may not ship the same day.
2. How long will it take for me to receive my order?
Once you place your order, we require between 2-4 days to process it and ship (just to be safe!). Once you receive a shipment confirmation that your order is on it's way, you can expect your package to arrive within 1-7 business days via First Class or Priority Mail through the United States Postal Service. UPS shipments are typically delivered within 1-5 business days, unless you chose an expedited option during checkout.
3. What is your return policy?
All returns must be made within our 14 day guideline. Upon receipt of your return we will offer an exchange, refund, or gift card. Please see our Returns Manager Page
to inquire about making a return!
4. How do I create an account?
You actually can't create an account on our website until after you make your first purchase. Once you submit your online order, on the confirmation page you have an option to create an account by choosing a password. By choosing to create an account, it makes future ordering a breeze. You will also have access to your order history.
5. Do you offer international shipping?
At this time we only offer international shipping to Canada. Please see our Shipping Page
for information regarding rates.
6. Are reorders placed for all products in your catalog?
Unfortunately not all products are available for us to reorder. Often times, our vendors sell out and we can no longer receive the item. Once they are sold out and not coming back in stock, we delete them from our catalog. It's nearly impossible, however, to delete the links to these sold out products on social media sites such as Facebook, Pinterest, and Wanelo.
7. How will I know when you have processed my return?
You will receive an email stating that we have received your return through our Returns Manager Page
. You will be updated periodically with what stage your return is at. Please give us 3 days upon delivery of your return to process them as we have a multitude of returns each week.
8. How do I apply a discount code to my order?
Desktop version: Discount codes can be applied on the last page of your checkout process before you confirm your order (on the right hand side). While we don't have active discount codes very often, we do advertise them when we do.
App version: Promo codes must be entered each time you add a product to your cart. You'll see a box to enter the code just underneath the size and quantity you chose.
9. Do you offer a print catalog that can be mailed to me?
Not at this time. We hope to have a print catalog soon that features all of our fabulous products!
10. I am trying to order online, but it keeps telling me my billing information doesn't match. What should I do?
When not using PayPal, make sure the billing address you are entering is where the credit card statement is received. Your shipping and billing can still be different. For example, if you live on a college campus but you are using a parent's credit card, you will need to enter the address of where the credit card statement is received for the billing information.
11. I am mailing a return back but have found something I want to exchange it for. Can you hold that item to wait on my return?
Unfortunately, due to the volume of shipments we have going out on a weekly basis, we cannot hold items to wait on returns. However, upon receipt of your item, if you selected exchange you will be notified if the item is or is not available. A refund will be issued if the item is no longer in stock.
12. I have received the incorrect item, what do I do?
We strive to send you the correct product upon every single order. Please know that we are all human, and do make mistakes from time to time. If we sent you the incorrect item, please fill out our Returns Manager Page form or contact our Customer Service department at firstname.lastname@example.org, so we can make it up to you as fast as we can.